Being a patient brings with it certain responsibilities and we would ask that you:
Be courteous to all the staff at all times. Please remember they are trying to help you. There is no place for aggressive or rude attitudes at our surgery; it upsets the other patients too. We want our practice to be a friendly place for all.
Be on time for your appointments.
Cancel your appointments in plenty of time. Someone else could use your appointment!
Make separate appointments for each member of the family who needs to be seen. An appointment is for one person only.
Try to make best use of nursing and medical time by making an effort to come to the surgery. Home visits should be for medical reasons and not requested to suit your social needs.
Phone to obtain the results of blood tests when advised between 2:30 and 4:30 pm.
Use the Prescription Hot Line Number to obtain repeat prescriptions.
Only ask for a doctor at night (after 6.00) or at weekends if it is urgent.
Read the practice leaflets and other information we give you. They are there to help you use our services. Please ask us if you do not understand them, this will help us make them easy to read.